Your Financial Privacy Is Protected by Federal Law
The Gramm-Leach-Bliley Act (GLBA) requires financial institutions to explain how we collect, share, and protect your personal financial information. This notice describes our practices.
At a Glance
Effective: August 1, 2025
Scope: All HIP users who provide financial information
Your Right: Opt out of certain information sharing
Our commitment to your privacy
As a licensed mortgage broker, HIP is committed to protecting your nonpublic personal information. We maintain physical, electronic, and procedural safeguards that meet federal standards.
Information We Collect
We collect personal financial information to help you on your homeownership journey.
Types of information we collect
- Information you provide on applications (name, address, Social Security number, income, assets, debts)
- Information about your transactions with us or our partners (loan amounts, payment history, account balances)
- Information from consumer reporting agencies (credit history, credit scores)
- Information from employers, lenders, or other third parties to verify your application information
- Information about your property or potential property (address, value, condition)
Why we collect this information
- To process your mortgage pre-approval or loan application
- To verify your identity and prevent fraud
- To provide personalized calculators and recommendations
- To connect you with qualified lending partners
- To comply with federal and state regulatory requirements
Your Right to Opt Out
You can limit some—but not all—information sharing.
What you CAN opt out of
- Marketing from nonaffiliated financial companies
- Affiliate marketing based on your creditworthiness
- Joint marketing with other financial companies
What you CANNOT opt out of
- Sharing for everyday business purposes
- Sharing required by law or to protect against fraud
- Sharing with partners you've requested introductions to
How to exercise your opt-out rights
Option 1: Email us at privacy@hip.example.com with subject line "GLBA Opt-Out Request"
Option 2: Call us at (800) 555-1234
Option 3: Log in to your HIP account and visit Settings → Privacy Preferences
Your opt-out choice will take effect within 30 days and will remain in effect until you revoke it. New customers may opt out at any time. If you are a former customer, we will continue to apply your opt-out preferences.
How We Protect Your Information
We maintain comprehensive security safeguards as required by the GLBA Safeguards Rule.
Administrative safeguards
- Designated security personnel responsible for the information security program
- Regular employee training on privacy and security requirements
- Background checks for employees with access to customer information
- Written policies and procedures governing information handling
- Vendor management program to ensure third-party security compliance
Technical safeguards
- Encryption of sensitive data in transit and at rest (AES-256)
- Multi-factor authentication for system access
- Access controls limiting employee access to need-to-know basis
- Intrusion detection and prevention systems
- Regular security assessments and penetration testing
- Automated monitoring and logging of system activity
Physical safeguards
- Secure data center facilities with 24/7 monitoring
- Access controls for facilities housing customer information
- Secure disposal of documents containing customer information
- Clean desk policies to protect visible information
Incident response
In the unlikely event of a security breach affecting your personal information, we will notify you as required by law. We maintain an incident response plan that includes containment, investigation, notification, and remediation procedures.
Key Definitions
Understanding the terms used in this privacy notice.
Affiliates
Companies related by common ownership or control. HIP may share information with affiliates as part of everyday business operations.
Nonaffiliated Third Parties
Companies not related by common ownership or control. These include lenders, real estate agents, and service providers we work with.
Nonpublic Personal Information (NPI)
Financial information about you that is not publicly available, such as your income, Social Security number, account balances, and credit history.
Joint Marketing
A formal agreement between nonaffiliated financial companies to jointly market financial products or services to you.
Contact Us
Questions about our privacy practices? We're here to help.
Mailing address
HIP Privacy Office
[Street Address]
[City, State ZIP]
Related documents and resources
Federal regulatory resources
For more information about your privacy rights under federal law:
This privacy notice is provided pursuant to the Gramm-Leach-Bliley Act (15 U.S.C. § 6801 et seq.) and its implementing regulations. HIP is a licensed mortgage broker (NMLS #[NUMBER], CA DRE #[NUMBER]).
Last updated: August 1, 2025