Your privacy and trust power everything we build at HIP.
This policy explains how Home Intelligence Platform (HIP) collects, uses, shares, and protects your information. We designed it to mirror the same clarity we bring to your homeownership journey.
Snapshot
Effective: August 1, 2025
Coverage: United States (California focus)
Scope: HIP calculators, journey tools, lead experiences
Explore this policy
What Information We Collect
We only ask for information that helps you understand, plan, or connect with licensed professionals.
Information you provide
- Contact details: name, email address, phone number, and mailing address.
- Property information: target or current property address, ZIP code, property type, estimated value, saved properties.
- Financial insights: income, debts, down payment amount, credit score range, employment status, financial priorities.
- Preference signals: home-buying timeline, current agent relationship, saved calculators, notification settings.
- Calculator inputs: all data entered into HIP affordability, mortgage, closing costs, and LLPA tools.
- Account credentials: encrypted password and profile configuration.
Information collected automatically
- Usage analytics: pages visited, calculators used, time on platform, feature adoption.
- Device details: IP address, browser type, operating system, device identifiers.
- Cookies & similar technologies: session tokens, authentication status, preferences, analytics data.
- General location: broad location derived from IP address (not GPS-based).
How We Use Your Information
We use your data to deliver accurate planning, a personalized experience, and trusted connections.
Primary uses
- Deliver HIP services: produce calculator results, affordability insights, and saved scenario comparisons.
- Manage your account: authenticate securely, maintain your profile, and surface relevant content.
- Connect you with pros: with your consent, introduce you to vetted real estate and mortgage professionals.
- Communicate with you: send calculator reports, educational resources, compliance notices, and updates.
- Improve HIP: analyze aggregated trends to enhance accuracy, UX, and new feature development.
- Protect the platform: prevent fraud, secure accounts, meet legal, regulatory, and auditing obligations.
When We Share Information
We never sell personal information. We only share it in ways that help you move forward or stay compliant.
Lead generation disclosure
HIP connects you with licensed professionals. When you request pre-approval or a consultation, we share the minimum necessary information with the matching brokerage or lender so they can respond. You can opt out at any time.
Who we partner with
- Licensed real estate and mortgage professionals (with your explicit consent).
- Financial service providers (e.g., loan officers) to create personalized financing guidance.
- Regulatory and compliance authorities when legally required.
- Technology vendors that help us run HIP (hosting, analytics, communication, security).
- Property data providers (MLS partners) that power search results and market insights.
Data Security & Retention
Security is a core feature, not an afterthought. We keep your data encrypted, access-controlled, and time-bound.
Security measures
- TLS encryption for every request and industry-standard encryption at rest.
- Strict role-based access, audit trails, and monitoring for suspicious activity.
- Secure password hashing (bcrypt) with rotating JWT authentication and refresh tokens.
- Regular security reviews, patching cadence, and dependency monitoring.
- Vendor due diligence and confidentiality agreements with third parties.
Retention windows
- Active accounts: retained while your account remains active.
- Inactive accounts: removed 24 months after last activity unless legally required otherwise.
- Calculator history: saved for 12 months to help you compare scenarios over time.
- Pre-approval leads: retained for 365 days (configurable) to support compliance and auditing.
- Legal obligations: certain records may be stored longer when mandated by law.
Your Rights & Choices
You control how we use your information. Use the tools below or contact us for assistance.
California Consumer Privacy Act (CCPA) rights
- Right to know what we collect, how we use it, and who we share it with.
- Right to access a copy of your personal information.
- Right to delete personal information, subject to legal retention requirements.
- Right to opt out of selling or sharing personal information (HIP does not sell personal data).
- Right to non-discrimination for exercising your privacy rights.
How to exercise your rights
- Self-service: Privacy & Data Rights in account settings
- Submit a request: Do Not Sell / Data Rights form
- Email us: privacy@homevio.app
Opt-out options
- Advertising emails: use the unsubscribe link in any message.
- Text messages: reply STOP to opt out instantly.
- Partner introductions: let us know if you no longer want referrals.
- Account deletion: request via settings or privacy@homevio.app.
Contact & Policy Updates
We will always notify you about meaningful changes and keep dedicated channels open for questions.
Contact us
Email: privacy@homevio.app
Mailing address: 135 S. State College Blvd. #200 Brea, Ca. 92821
California DRE License: #01845929
NMLS ID: #1107134
Policy updates
We review this policy whenever we launch major features, update integrations, or respond to new regulations. When changes are material, we’ll notify you by email and in-app alerts with the effective date.
You can revisit this page anytime for the latest version, and we encourage you to review it periodically.
Regulatory Compliance
As a California-licensed mortgage broker and real estate platform, Homevio operates in compliance with federal and state financial regulations.